❓ FAQ
t798 Frequently Asked Questions
Whatever questions you have — about accounts, bonuses, payments, live casino, or responsible gambling — you will find clear answers here.
Whether you are new to t798 or a returning player, all kinds of questions can come to mind. Below, we have divided the most frequently asked questions into five topic-based sections and provided straightforward, accurate answers. If you cannot find the answer to your question, contact us via our 24/7 live chat or email.
Account Verification
t798 generally accepts a National Identity Card (NID) for identity verification. A passport or birth registration certificate can also be used as an alternative. If address verification is required, a recent utility bill or bank statement copy may be requested. The process is completed faster when documents are clear and complete.
Verification is done for your own protection. It ensures that no one else can access your account and that withdrawals reach the right person. Verification is also necessary to prevent those under 21 from accessing the platform and to ensure safe management of funds.
If your submitted documents are rejected, the reason is usually communicated via email or live chat. Blurry images, cut-off copies, or expired documents are the main reasons for rejection. Resubmit by sending new, clear scans or photos. If the problem continues, contact [email protected].
t798 uses SSL encryption technology to keep all your information secure. Submitted documents are used only for the verification process and are not shared with third parties. See our privacy policy for more details.
In most cases, verification is requested before your first large withdrawal. It may also be required if unusual activity is detected on your account or when updating account information. Having your documents ready in advance prevents delays in withdrawals.
Welcome Bonus
No. The welcome bonus applies only once per account. At t798, a 200% first deposit bonus is available up to a maximum of ৳15,000. For example, depositing ৳1,000 gives a ৳2,000 bonus, making the total balance ৳3,000. Attempting to claim the bonus by opening multiple accounts under the same person's name may result in both accounts being closed.
Slot games generally contribute the most toward meeting wagering requirements. Live casino table games and fishing games may also count, though their contribution rates may differ. The wagering requirement for the welcome bonus is 20x the bonus amount — meaning a ৳2,000 bonus requires a total of ৳40,000 in bets. Ask in live chat about the contribution rate for specific games.
Yes, a bonus can be cancelled, but in that case the bonus amount and any winnings earned from the bonus are also removed from the account. A bonus cancellation request can be made through live chat. It is better to decide before starting wagering, as cancelling midway means losing your progress.
A bonus has a set validity period — wagering requirements generally need to be met within a certain number of days after the deposit. If the requirements are not met within the given time, the bonus and any bonus-related winnings are cancelled. The remaining validity of an active bonus can be seen in the bonus section of your account.
The welcome bonus is capped at a maximum of ৳15,000. So if you deposit ৳16,000, the bonus will be ৳15,000 and the total balance will be ৳31,000. Although 200% would suggest ৳32,000, the maximum cap means the bonus stops at ৳15,000.
Responsible Gambling
t798 offers cooling-off and self-exclusion options. Cooling-off allows you to temporarily deactivate your account for a set number of days. For permanent self-exclusion, send a request to [email protected] or via live chat. During self-exclusion, accessing the account or claiming bonuses will not be possible.
Some warning signs are: repeatedly placing bets to recover lost money, neglecting family or work to play, betting more than you can afford, being unable to stop playing, and gambling with borrowed money. If you notice these signs, seek help promptly and consider self-exclusion.
t798 is for those aged 21 and above only. Age information is provided at the time of account registration, and must be proven with documents during verification. Those under age may not use this platform — this is our clear policy.
Talk to family, a trusted friend, or a mental health professional. t798's responsible gambling page also has support information. Remember, gambling is for entertainment — not as a source of income. If you feel you have a problem, seek help without delay.
Yes. t798 offers the option to set a deposit limit, so you can decide for yourself the maximum amount you can deposit within a specific period. Contact live chat or [email protected] to set or change this limit. It is an effective way to keep your budget under control.
Live Dealer Games
In live roulette, a real dealer spins a wheel and drops a ball directly on camera. You can place bets on various numbers, colors (red/black), or groups of numbers. There is a set time to place bets, after which the wheel spins. European roulette is easier to start with, as it has only a single zero.
t798 has various levels of betting limits at live table games — from low-stakes tables to high-stakes tables. There are tables with smaller limits for those who want to play on a modest budget, and tables with larger limits are also available for experienced players. The limits for each table can be seen in the lobby after logging in.
Yes. In live dealer games, professional dealers run the game directly in front of a camera. You can also chat with the dealer in real time. It provides an experience that sits between online casino and a real casino. Game results are determined by actual cards, wheels, or dice — not computer algorithms.
Yes, Teen Patti and Andar Bahar are available in the live casino section of t798. Teen Patti is a three-card game where the hand with the highest card combination wins. Andar Bahar is straightforward — a card is turned face up and you bet on which pile a card of the same value will appear. Both are especially popular with South Asian players.
Absolutely. t798's live casino works fully in a mobile browser — no separate app download is needed. A stable internet connection is needed for a good experience, as a live video stream runs continuously. The betting buttons and chat are easy to access on a mobile screen.
How to Withdraw Money
Yes. t798's payment processing is active seven days a week, twenty-four hours a day. Withdrawal requests sent at night or on public holidays are processed in the same way. Withdrawals generally take 30 minutes to 3 hours to complete, regardless of the time or day.
First, check your account's transaction history and confirm the status of the request. If more than 3 hours have passed and you have not received the money, contact live chat immediately or email [email protected]. Providing the transaction number and amount will allow the issue to be investigated quickly.
Withdrawals via bKash, Nagad, Rocket, and Upay are generally completed within 30 minutes to 3 hours. Bank transfers may take a little longer depending on the bank's processing time. Withdrawals are processed faster when account verification is complete.
The minimum withdrawal amount at t798 is ৳500. This limit applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳100. Instead of making multiple small withdrawals, it is more convenient to withdraw ৳500 or more at a time.
Withdrawals from t798 can be made via bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, major banks such as Sonali Bank, Dutch-Bangla Bank, or BRAC Bank generally work. It is best to withdraw using the same method you used to deposit.
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